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Privacy Policy Terms of Service

Privacy Policy

Version: privacy-20261021-v1 · Last updated: October 21, 2026

1. Information Collection

VEENI is a dating and matchmaking platform operated by VEENI Pte. Ltd. in Singapore. This policy describes how personal data is collected, used, shared and managed in our website and member services.

  • Account Info · Email, display name, gender and password hash; or Google sign-in identifier
  • Profile Data · Details you provide, such as age, height, weight, city, occupation, relationship goals, introduction, photos and videos
  • Contact details · Phone, WeChat, WhatsApp or other contact details you choose to provide · Advisor contact and service follow-up, not public profile display
  • Connection information, such as browser and operating system request details, for compatibility and security troubleshooting · Logs such as IP address, request times, errors and security events needed to operate the service
  • Service records · Advisor assignment, reviews, service requests and follow-up records
  • Chat Content · Conversation messages and the photos, videos, files and voice messages you send
  • Preferences · Partner preferences, visibility, message notifications, two email subscription choices and their change records

When you sign in with Google, we receive your Google identifier, email and authorized basic profile to verify your identity. We do not receive your Google password.

City information comes from the details you enter or select. This policy does not mean the app accesses precise GPS location · Device notifications: push subscription details are stored only after you enable them, separately from email preferences

2. Use of Information

The information we collect is used for the following purposes:

  • Providing, maintaining, and improving VEENI platform core features
  • Use your profile and preferences to help advisors understand your needs and arrange introductions and communication
  • Send verification, account security and necessary service emails; device push notifications are controlled separately by device permission and notification settings
  • Conducting platform security monitoring and handling reports and violations
  • Complying with legal requirements and cooperating with lawful investigations

Introductions currently focus on advisor services. This policy does not claim automated matching, behavioral training or automated interest alerts are active. New processing purposes will be explained separately and, where required, require fresh consent.

3. Information Protection

Data is stored on servers and related services used to operate Veeni; this policy does not guarantee that all data is kept in one country · Where services require cross-border processing, we take measures appropriate to applicable requirements · The website uses HTTPS. Please protect your own device and account · Account passwords are hashed rather than stored in plain text · Chat supports platform communication and advisor reception; the service does not promise end-to-end encryption · No online service can guarantee absolute security. Report concerns to [email protected]

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Only submit information you are entitled to share. Photos, videos and introductions are used for matchmaking according to your visibility choices and review status. Contact details are not part of your public profile.
  • Service providers process information needed for hosting, media storage, email delivery and messaging. Their processing is limited to those services; this policy does not authorize unrelated marketing use.
  • Legal Requirements: When we receive lawful requests from government agencies or law enforcement, we will comply with the law
  • Staff handle profiles, content review and service follow-up within their current authorization

5. Personal Data Protection Act (PDPA)

We handle personal data under applicable data protection requirements, including Malaysia’s Personal Data Protection Act 2010 (PDPA) where applicable. You may make the following requests, subject to the scope and exceptions under applicable law: You can change your profile, visibility and email preferences in “Me”. For access, correction, deletion or other data requests, contact [email protected]. We may need to verify your identity and will handle requests under applicable requirements. Unsubscribing does not stop necessary verification and security emails.

6. Use of Cookies

Cookie notice version: v1.3 · Effective: October 27, 2026

Necessary browser storage keeps you signed in, protects your account and remembers your language preference; it is separate from optional analytics. Manage or clear it in your browser settings. Clearing it may sign you out but does not withdraw email subscriptions.

We load Google Analytics only after you accept, to understand how the site is used and improve our services. It is not loaded if you have not chosen or if you decline. Advertising-related storage and personalisation signals always stay off.

You can change your choice or withdraw analytics consent at any time under "Cookie settings" in the footer. If your browser's storage cannot save your choice to decline, we try to use a first-party cookie, kept for up to one year, that only records that you declined website analytics. It contains no identity or tracking identifier. If none of your browser's storage is available, your choice may not be kept for later visits.

7. Contact Us

You can change your profile, visibility and email preferences in “Me”. For access, correction, deletion or other data requests, contact [email protected]. We may need to verify your identity and will handle requests under applicable requirements. Unsubscribing does not stop necessary verification and security emails.

8. Email preferences and profile visibility

Email subscriptions are optional, separately selected and off by default: relationship updates concern advisor introductions and related matchmaking service updates; Veeni news concerns activities, membership offers and product updates. Leaving them unchecked does not affect registration or normal service use. We record the purpose, version, site, language, time, source and associated verified email to demonstrate and honor your choice.

Turn off either category in “Me → App settings → Email subscriptions”, or use the unsubscribe link in a relevant email. Unsubscribe links need no login, only withdraw email consent and cannot access your account. Changing email does not transfer consent from the old address. Email delivery may involve an email provider. Messages already in the delivery process may be too late to recall.

Profile visibility is on by default and can be turned off. Photos and videos may be visible to signed-in members, email-verified members, blurred with individual grants, or private. Advisors and currently authorized staff may handle profiles and review media and introductions for the service. Contact details and internal notes are excluded from public display. Copies already saved by viewers cannot be recalled.

9. Data retention

For the period needed for the service; closure or deletion requests are handled under applicable law and necessary retention requirements · As needed for communication, service follow-up, disputes and security · Necessary evidence is retained to demonstrate choices, honor withdrawals and handle disputes; unsubscribing does not automatically erase withdrawal records

Terms of Service

1. Scope of Services

VEENI Malaysia provides premium matchmaking services through dedicated personal matchmakers. Our services include, but are not limited to: member registration, matchmaker consultations, one-on-one match recommendations, date arrangement follow-ups, and offline social events.

2. Membership Eligibility

To register with VEENI, you must meet the following requirements:

  • Be at least 18 years of age
  • Provide truthful and accurate personal information
  • Be currently single (unmarried, divorced, or widowed)
  • Be genuinely seeking a long-term relationship

3. Fees and Payment

Registration is free. To access matchmaker services, a one-time membership fee (valid for 12 months) and per-introduction fees apply. All prices are quoted in Malaysian Ringgit (MYR), inclusive of SST. The membership fee is non-refundable. Per-introduction fees are charged after a matchmaker recommendation and mutual agreement to meet.

4. Code of Conduct

By using VEENI services, you agree to:

  • Provide truthful and accurate personal information
  • Not impersonate others or provide false identity information
  • Treat other members and the matchmaker team with respect
  • Not use the platform for any illegal activities
  • Protect the personal information of other members obtained through the service

5. Limitation of Services

As a matchmaking agency, VEENI provides match recommendation services but does not guarantee match outcomes. We make every effort to recommend suitable candidates, but the ultimate development of any relationship depends on both parties. We are not liable for interactions or relationship outcomes following a match.

6. Account Management

You are responsible for safeguarding your account information. If you discover any unauthorised use of your account, please contact us immediately. We reserve the right to suspend or terminate accounts that violate these Terms of Service.

7. Intellectual Property

All content on the VEENI website and application (including text, images, designs, and trademarks) is protected by intellectual property law. No reproduction, modification, or distribution is permitted without prior written consent.

8. Governing Law

These Terms of Service are governed by the laws of Malaysia. Any disputes arising from the use of VEENI services shall be submitted to the courts of competent jurisdiction in Kuala Lumpur, Malaysia.

9. Amendments

We reserve the right to amend these Terms of Service at any time. Significant changes will be communicated to registered members via email. Continued use of our services constitutes acceptance of the amended terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact: [email protected]

Last updated: March 2026